Common Questions Answered
What condition are the pieces in?
These are vintage pieces, typically between 50 and 80 years old. They may show signs of wear consistent with their age, which are part of their character. The exact condition is always described in the product sheet and documented with high-resolution photographs. For further details (additional photos, videos, or a detailed condition report), please feel free to contact us.
Are the pieces original and authentic?
Yes. Every item in the Carlena collection is personally selected in Italy by Giancarlo and Elena through markets, archives, and private collections. For pieces attributed to specific designers or manufacturers, we provide all available documentation (period photos, catalogs, stamps, maker's marks) and, when available, a certificate of authenticity.
Are the pieces restored before being sold?
It depends on the piece. Some are offered in their original condition to preserve their patina; others undergo conservative restoration by specialized Italian artisans. Upon request, custom interventions (e.g., reupholstering, polishing) can be arranged prior to shipping.
How does international shipping work?
We ship worldwide, with a focus on the United States and Europe. For each piece, we organize custom packaging (wooden crates for delicate or large items) and rely on couriers specialized in transporting art and design. For the USA, we offer sea freight (more cost-effective) or air freight (faster) depending on the client's needs.
What are the delivery times?
- Italy and Europe: approximately 7–15 working days
- USA and Canada (via sea): 6–10 weeks
- USA (via air): 2–3 weeks
- Rest of the world: quoted upon request
How much does shipping cost?
Shipping costs are calculated on a case-by-case basis according to dimensions, weight, fragility, and destination. Contact us with the piece you are interested in, and we will provide a detailed quote within 24–48 hours.
Are customs duties and taxes included?
For shipments to the United States, import duties and taxes (if applicable) are usually the responsibility of the buyer and are settled upon arrival. We assist you through the entire customs process and prepare all necessary documentation (proforma invoice, certificate of origin, antiquity declaration where applicable).
Is the shipment insured?
Yes. All shipments are covered by "all-risk" insurance for the full value of the piece, from the moment it leaves our warehouse until delivery at your destination.
Can I visit the warehouse in Milan?
Certainly. We welcome clients, designers, and collectors to our Milan space by appointment. Please write to us at info@carlenagallery.com to schedule a visit.
Can I request a specific piece that isn't in the collection?
Yes. We offer a bespoke sourcing service. If you are looking for a specific designer, era, or type of furniture (e.g., a set of Gio Ponti chairs, a Stilnovo lamp, a Tobia Scarpa sofa), we can find it for you through our network of suppliers across Italy.
Do you offer a discount for designers and professionals (Trade Program)?
Yes. We offer dedicated terms for interior designers, architects, and industry professionals. Please fill out the contact form specifying your business details, and we will send you the information regarding our Trade Program.
